Seoul: Complaints filed in opposition to AliExpress, the e-commerce retail platform of China’s Alibaba Group, in South Korea practically tripled in 2023 from a 12 months earlier, a state-run client organisation mentioned on Friday.
The variety of complaints submitted to the Korea Client Company (KCA) in opposition to AliExpress jumped to 673 final 12 months from the earlier 12 months’s 228, the KCA mentioned in a press release.
Complaints involving Chinese language e-commerce corporations, together with PDD Holdings’ Temu, have elevated sharply as they’re aggressively advertising their merchandise to achieve a share within the Korean on-line buying market, which is dominated by Coupang Corp, studies Yonhap information company.
Main complaints are about product high quality, late or missed deliveries, misdeliveries, lack of merchandise, no reflection of order cancellations following supply delays, and lack of monitoring data on the supply path and time.
The general variety of complaints associated to direct purchases from abroad e-commerce malls rose 17 per cent to 19,418 final 12 months from 16,608 a 12 months in the past, the assertion mentioned.
Client rights teams have mentioned the federal government must generate new guidelines to stop injury to customers from unfair market practices by multinational corporations like AliExpress and reply to such injury.
Alibaba focuses on business-to-business transactions, whereas AliExpress is principally a business-to-consumer market.
The KCS, an organisation below the Korea Truthful Commerce Fee, mentioned it’s in talks with AliExpress to arrange a hotline to resolve client complaints.
