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Particle Well being mentioned on Monday that the “overwhelming majority” of its prospects are nonetheless receiving data from medical software program large Epic Techniques regardless of an ongoing dispute between the 2 firms over data-sharing practices.
Epic’s software program helps greater than 300 million affected person data, and Particle acts like a intermediary that helps health-care organizations entry the information they want. Each firms belong to an interoperability community referred to as Carequality, which facilitates the trade of affected person info on a big scale.
On March 21, Epic filed a proper dispute with Carequality citing considerations that Particle and its participant organizations “is perhaps inaccurately representing the aim related to their report retrievals.” With the intention to be part of the Carequality community, organizations are accepted and should abide by “Permitted Functions,” typically having to do with remedy, for the trade of affected person data
Affected person information is protected by a federal legislation referred to as the Well being Insurance coverage Portability and Accountability Act, or HIPAA, which requires a affected person’s consent or data for third-party entry.
Particle mentioned in a launch Monday that whereas Epic “indiscriminately stopped responding” to information requests from a few of its prospects due to the dispute, most purchasers weren’t affected. The corporate mentioned it has been urgent Epic to revive connection to impacted prospects, and lots of are already again to regular.
“Whereas there’s an ongoing dispute between Epic and Particle Well being, associated to a few particular prospects, the numerous majority of Particle Well being prospects impacted by Epic’s actions weren’t in any method associated to this dispute,” the corporate mentioned within the launch.
Particle CEO Jason Prestinario mentioned within the assertion that the corporate will handle the dispute with Epic by official procedural channels.
Epic didn’t instantly reply to CNBC’s request for remark.
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