Sheldon Cooper | Lightrocket | Getty Photos
Amazon customer support representatives this weekend have been dealing with a wave of inquiries from prospects who acquired suspicious and complicated e mail confirmations about present card purchases they’d not made.
Prospects on social media stated they had been despatched three consecutive emails, some Saturday evening and others Sunday morning, thanking them for his or her purchases of Google Play, Mastercard and Lodges.com present playing cards, regardless of by no means having purchased them.
An Amazon customer support consultant stated that the corporate is trying into the reason for the defective emails, however that accounts are protected and prospects can ignore the messages.
“Expensive Amazon buyer,” one of many emails learn. “Thanks for buying Google Play present playing cards from Amazon.com.”
The Amazon emails additionally contained a warning towards present card scams: “There are a selection of scams by which fraudsters attempt to trick others into paying with present playing cards from well-known manufacturers.”
One of many emails that was despatched to plenty of Amazon prospects over the weekend, falsely confirming present card purchases that had not been made.
Photograph courtesy of Dan Mangan.
The messages left prospects puzzled and alarmed {that a} hacker might have obtained entry to their monetary info and purchased these present playing cards.
“Thanks for the early AM coronary heart assault Amazon. Who wants caffeine?” one consumer wrote in a Fb put up after receiving the defective emails.
One Amazon customer support consultant on Sunday morning stated the corporate acquired three calls in a row in regards to the e mail situation. The automated customer support bot stated that there have been “longer than regular wait instances” within the telephone queue.
“Thus far, we haven’t any additional info regarding the message, however relaxation assured that we’re engaged on attending to the trigger,” stated one other customer support consultant. “I am actually sorry to all these prospects who acquired this type of e mail and that this triggered them alarm. However relaxation assured that each account right here is protected and within the meantime, we will simply inform them to only disregard the message.”
One Reddit consumer stated that an Amazon consultant defined the mishap as “poorly worded emails supposed to warn prospects about potential scams.”
A spokesperson for Amazon didn’t instantly reply to a request for remark.
— CNBC’s Dan Mangan contributed reporting.
