NEW DELHI: Amazon Net Companies (AWS) on Monday introduced that the worldwide chief in conversational synthetic intelligence (AI) Yellow.ai has chosen AWS as its most well-liked cloud supplier to energy its generative AI–powered voicebot and chatbot options globally.
AWS’s customer support dynamic AI brokers use massive language fashions (LLMs) to ship high-quality 24/7 assist providers throughout greater than 35 textual content and voice-based channels in additional than 135 languages.
“With our migration to AWS, we’re in a position to leverage price-performant generative AI options to make our dynamic AI brokers even smarter and extra intuitive to boost the client expertise,” Rashid Khan, chief product officer and co-founder at Yellow.ai, mentioned in a press release.
Utilizing AWS’s world-class world infrastructure, Yellow.ai leverages AWS Areas to ship excessive availability and low latency of their providers to customers throughout greater than 85 international locations worldwide.
With over 1,000 clients in Asia-Pacific, Europe, Center East, South America, and the US, Yellow.ai helps firms swiftly ship high quality buyer assist at scale, based on the corporate.
“Yellow.ai is remodeling its enterprise with the most recent cloud applied sciences to construct dynamic AI brokers to enhance the client care expertise. We look ahead to serving to Yellow.ai make generative AI–pushed conversational purposes extra accessible to clients around the globe via AWS Associate programmes, together with the AWS Market,” mentioned Kumara Raghavan, head of Startups at AWS India and South Asia.
This yr, as an AWS Expertise Associate, Yellow.ai considerably expanded its enterprise attain and co-selling efforts throughout Asia-Pacific, India, and North America, buying new clients in key industries together with retail, monetary providers, and utilities.
The corporate mentioned that AWS has a long-term dedication to clients and native communities in India and has invested $3.7 billion (Rs 30,900 crore) within the nation between 2016-2022.
