Synthetic intelligence (AI) has been one of many greatest buzzwords of the yr and whereas developments within the subject have made on a regular basis duties simpler, the potential danger to jobs has seemingly elevated. As per McKinsey’s June 2023 report, AI is predicted to automate 60 to 70 % of worker workloads, and corporations are already scrambling to leap on the AI bandwagon. Suumit Shah, the founding father of the e-commerce platform Dukaan lately revealed on Twitter that the platform changed 90 % of the help workers jobs, and this revelation sparked fury on Twitter.
AI replaces staff
In a Twitter post, Shah revealed that his firm laid off 90 % of its help workers, and changed them with Dukaan’s personal AI assistant known as Lina, a transfer that diminished buyer help prices by virtually 85 %. Its aftermath? Shah claims that the response time decreased from 1m 44s to instantaneous, whereas the decision time went down from over 2 hours to underneath 4 minutes.
After its success, Shah additionally revealed that they’d launched a platform known as bot9.ai which permits each e-commerce enterprise to create its personal AI buyer help chatbot. Based on Shah, the AI chatbot can, not solely reply generic questions, but in addition user-specific queries.
Twitter’s response
This publish attracted Twitter’s wrath with folks decrying its insensitive nature. Folks additionally questioned whether or not the help workers had acquired any help from the corporate after the layoffs.
A Twitter person @arnob1 requested, “As anticipated, did not discover any point out in regards to the 90% workers that had been laid off. What help had been they supplied?”
In response, Shah wrote, “As anticipated, ‘somebody’ will get offended on behalf of ‘another person’, so I had this reply prepared: Help ke naked mein jab Linkedin pe publish karunga tab dekh lena mere dost, yahaan Twitter pe log “profitability” dekhte hai “sympathy” nahi.”
One other person @_glnarayanan commented, “Dude, You disrupted the lives of 90% of your help crew & you are celebrating it in public. You additionally probably destroyed your buyer help (disprove with good CSAT for the bot) – all for a fundamental ChatGPT wrapper. It is a new low even for you.”
It looks like whereas persons are open to the thought of innovation in AI, they draw a line when it takes over human jobs.
