In a stunning flip of occasions,a Flipkart buyer named Aryan, who goes by the Twitter deal with @thetrueindian, just lately shared a harrowing expertise along with his on-line buy. Aryan had purchased a Sony TV from Flipkart on October 7, and it was delivered on October 10. The subsequent day, a Sony set up technician arrived to arrange the TV. Nonetheless, what occurred subsequent left Aryan and his household in shock.
The technician unboxed the TV, solely to disclose that it was not a Sony TV in any respect. As an alternative, a Thomson TV was contained in the Sony field, and to make issues worse, there have been no accompanying equipment similar to a stand or distant.
“I had bought a Sony television from@Flipkart on seventh oct, delivered on tenth oct and sony set up man got here on eleventh oct, he unboxed the television himself and we have been shocked to see a Thomson television Inside Sony field that too with no equipment like stand,distant and many others,” tweeted Aryan.
Reacting instantly, Aryan contacted Flipkart’s buyer care to report the difficulty. They requested him to add pictures of the TV, and he complied with their request. Nonetheless, his request was not thought-about instantly. Aryan famous that regardless of his efforts to supply the required proof, Flipkart repeatedly requested him for a similar pictures, inflicting frustration and pointless delays.
Moreover, Aryan shared that his return request had not been processed even after two weeks of follow-ups. Flipkart initially assured a decision by October 24, however on October 20, they surprisingly marked his grievance as “resolved.” This deceptive motion solely added to Aryan’s issues and suspicions, as Flipkart prolonged the decision date to November 1.
As per a report by Cash Management, the e-commerce large has responded to Aryan’s viral publish stating, “Our deepest apologies in your expertise with the return request. We need to kind this out for you. Please drop us a DM together with your order particulars in order that they continue to be confidential right here.”
“Thrilling information! Mint is now on WhatsApp Channels 🚀 Subscribe at the moment by clicking the hyperlink and keep up to date with the newest monetary insights!” Click on right here!
Obtain The Mint Information App to get Day by day Market Updates & Dwell Enterprise Information.
Extra
Much less
Up to date: 26 Oct 2023, 03:25 PM IST
