San Francisco: Google has stated it’s investigating the difficulty associated to stories from Google Drive customers claiming that their private recordsdata have unexpectedly disappeared from the cloud service.
Acknowledging the difficulty, the corporate on Monday wrote in a brand new Google neighborhood help thread, “We’re investigating stories of a problem impacting a restricted subset of Drive for desktop customers and can observe up with extra updates”.
The tech large famous that it is a sync problem for Google Drive desktop variations 84.0.0.0 by way of 84.0.4.0.
One of many customers on the Google neighborhood help website reported dropping its information from Could till so far.
“Hello, my Google Drive recordsdata immediately disappeared. The Drive actually went again to the situation in Could 2023. Information from Could till immediately disappeared, and the folder construction went again to standing in Could,” the consumer wrote.
Based on the consumer, Google’s help workforce guided them by way of an information restoration course of that included trying to again up and restore a DriveFS folder however finally had no success.
One consumer stated their “IT man” could not uncover any proof of the recordsdata, whereas one other talked about Google requested an export of their drive diagnostic information.
A Google Drive workforce member posted a warning advising customers to not click on “disconnect account” throughout the Google Drive for desktop.
In the meantime, the corporate has introduced that Google Drive will now not require third-party cookies to be enabled to obtain recordsdata from January 2, 2024.
Google Chrome and different browsers have begun phasing out third-party cookies so as to higher defend consumer privateness.
