Telegram launched its newest providing, Telegram Enterprise, on March 31, which is able to enable customers to show their accounts into enterprise accounts. Those that run small on-line companies or personal a bodily retailer will be capable to onboard new clients, assist present clients with their orders, and assist resolve queries, all inside the messaging app. With this providing, the platform will provide a collection of recent options corresponding to displaying opening hours and placement, fast replies, automated messages, a customized begin web page, chatbot assist, and extra.
The messaging app launched the brand new options in a weblog put up, which said, “Telegram has lengthy allowed builders to construct highly effective bots and mini-apps which had been broadly utilized by companies. Beginning at present, any consumer can simply use enterprise options — with none coding expertise.”
New options in Telegram Enterprise
Customers who go for a enterprise account will be capable to present related info for his or her enterprise on the information web page of the chat. These will present the hours of operation and the bodily location of the shop on a map. This fashion companies can let customers know when and the way to attain them bodily.
Telegram Enterprise will even let enterprises construct a customized begin web page for the empty chats. Right here, they’ll add textual content and a sticker of their option to let incoming clients find out about them earlier than they even start conversing. The corporate mentioned this area can be utilized to showcase information about services and products or to welcome clients with branded art work.
Additional, account holders will even get to make use of automated messages in numerous methods. They are going to see an choice to set a greeting message that will likely be despatched to customers who textual content for the primary time. This may be specified with a interval after which a brand new message will once more repeat the greeting message. Fast replies will even be obtainable to make use of for enterprise accounts. These are shortcuts for sending preset messages {that a} consumer can ship to get related info. These assist hyperlinks, stickers, media, and recordsdata. Customers will even get to set an away message for the hours when the enterprise is closed. All of the automated messages will be set to exclude particular folks or complete chat classes in case an account holder additionally intends to make use of it as private chat.
Another options have additionally been included. Telegram Enterprise account customers can create hyperlinks that may direct customers to the Telegram app. These hyperlinks will be positioned each inside Telegram and outdoors, on the consumer’s web site. Clicking them will lead to posting a direct question within the chat, for which automated messages will be set. Lastly, Telegram can be permitting enterprise account holders entry to its bots and AI assistants that can be utilized to handle chats, reply queries, and extra.
Telegram Enterprise is out there to all Premium customers without spending a dime. The choice to show an account right into a enterprise account will be present in Settings > Telegram Enterprise.
