Regardless of preliminary worries, Ubisoft is not going to be deleting inactive accounts which have bought video games saved on them.
Final week Ubisoft’s insurance policies have been introduced into query when a consumer tweeted an image of an e-mail explaining account deletion. The e-mail learn that after not utilizing the mentioned account, it was “briefly suspended… and can be closing completely in 30 days in accordance with our Phrases of Use”.
Nevertheless, Ubisoft has subsequently replied to the tweet. “You may keep away from the account closure by logging into your account throughout the 30 days… and choosing the Cancel Account Closure hyperlink contained within the e-mail”. Due to this fact the treatment to shedding all of your Ubisoft video games is fairly easy. You need not leap via any absurd hoops; simply log in each from time to time.
UBISOFT closes your account for those who haven’t logged in for a while. You’ll lose all of your video games bought without end. pic.twitter.com/exC78bUt93July 19, 2023
For individuals who misplaced their video games earlier than understanding the method of revitalizing their account, there’s nonetheless a strategy to get again misplaced video games. Within the feedback to the Ubisoft tweet, just a few customers identified that they’ve already misplaced their account. In response to this, Ubisoft really useful customers contact the writer by way of a ticket from their web site.
The Ubisoft help web page has additionally been up to date to learn: “Accounts tied to an energetic Ubisoft subscription, or PC video games which were bought from the Ubisoft retailer, should not eligible for deletion”. Regardless of Ubisoft not instantly capturing down the allegations of account deletion, plainly there are a number of security nets in place to guard customers’ accounts in addition to their video games.
As some customers have reported not accessing the restoration e-mail, it might be a good suggestion to test your Ubisoft account sooner reasonably than later. Should you do, actually, discover out that your account has been deactivated, fill out a ticket and clarify that you’ve got misplaced your account in addition to your paid video games.
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