Samsung has introduced its Digital Service Middle, a complete platform to supply a personalised customer support expertise associated to their merchandise. Samsung shoppers can entry the Digital Service Middle by going to the assist menu on https://www.samsung.com/in or instantly logging on to www.samsungdigitalservicecenter.com
As introduced by the corporate, the digital service heart will present personalised assist primarily based on the wants of shoppers. This features a simplified consumer navigation journey, fast entry to category-wise self-help content material, category-specific DIY movies, cellular app expertise, and model-specific restore and spare half costs at one web page.
Customers can even be capable to entry DIY movies to seek out resolutions to points associated to their merchandise corresponding to use display screen mirroring function in your TV, join Soundbar to the TV, set up your Samsung semi-automatic washer, arrange the Freestyle projector, or use auto restart function in Samsung Galaxy smartphones.
Sunil Cutinha, Vice President, Buyer Service, Samsung India mentioned “At Samsung, we’ve at all times believed in catering to the evolving wants of shoppers. The Digital Service Middle is a step in the direction of simplifying post-purchase companies and offering personalised assist to our shoppers. We perceive that to totally empower shoppers, they should be supplied easy accessibility to a digitalized ecosystem. The platform boasts simple navigation for shoppers and likewise gives them entry to product particular DIY movies, serving to them resolve their queries with ease.”
The digital service heart will also be used to entry a number of extra digital service choices that Samsung gives to its clients, serving to them resolve their points with out stepping out of their properties. Clients can go for WhatsApp Help, Distant Help, technical help by the decision heart or entry do-it-yourself movies on the Samsung Web site and on YouTube.
Utilizing the digital service heart, Samsung shoppers can e book appointments to get precedence service at service facilities, avail choose & drop service, find a service heart, get particulars of guarantee insurance policies, observe repairs, get details about service prices, schedule callback requests by distant and visible assist, and get software program updates.
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Up to date: 05 Jul 2023, 11:11 AM IST